From the CRUSOE TREASURE Store we will accept returns of products within the first 5 days, counting from the date of receipt of the merchandise by the customer and provided that the conditions required by Law 47/2002, regulating the management of trade are met. .
Returns will only be accepted previously authorized by the CRUSOE TREASURE Store in writing. To request this authorization, the client will contact us in advance and once authorized, the shipping address of the merchandise and the conditions for the return to be accepted will be indicated. The merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes.
Once the merchandise has been received and verified that it is in perfect condition, the amount will be refunded. CRUSOE TREASURE Store reserves the right to pay a lower amount in case the material does not arrive in perfect condition. The transport costs originated by the return will be borne by the customer. The cost of the transport of the first delivery already made will be deducted from the total amount of the return.
Products damaged by transport
In order to process a claim for damage during transport, you must notify the transport agency within a maximum period of 24 hours or by phone +34 94 401 50 40 or if the external packaging is found deteriorated at the time of delivery, indicate it on the delivery note that is signed when the order is received.
Once the claim is made, Tienda CRUSOE TREASURE takes care of the collection of the defective product and once received, a product in perfect condition is sent at no cost to the customer.
BODEGA CRUSOE TREASURE S.L.
+34 944 015040 and +34 688 63 47 98
Uribitarte Registered Office 6.2º Bilbao 48001. Bizkaia.
BODEGA CRUSOE TREASURE ‘s mission is to produce innovative wines, mono varietals and high quality coupages in limited editions. Coming from extraordinary estates, our wines finish their underwater treasuring process in our pioneering artificial reef winery. which helps to regenerate the seabed.